Career Details
Career Details
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Career Details

11-2022.00 - Sales Managers


Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.


Key Facts
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Bright Outlook
1
Career Details
Green Job
Career Details
Current Employment
376,300
Estimate
Forecasted Employment
395,300
Estimate
Change in Employment
+19,000
Estimate
Change in Employment %
+5.1%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Determine price schedules and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Prepare budgets and approve budget expenditures.
  • Represent company at trade association meetings to promote products.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Oversee regional and local sales managers and their staffs.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Supplemental
  • Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Direct foreign sales and service outlets of an organization.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Sales and Marketing
  • 94%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Customer and Personal Service
  • 90%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 English Language
  • 86%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Administration and Management
  • 80%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 Education and Training
  • 67%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Computers and Electronics
  • 63%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Communications and Media
  • 63%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Mathematics
  • 62%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Personnel and Human Resources
  • 61%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Clerical
  • 58%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Economics and Accounting
  • 58%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Telecommunications
  • 55%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 Psychology
  • 54%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Production and Processing
  • 53%
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Computers
  • Notebook computers
  • Desktop computers
  • Personal computers
  • Tablet computers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • Human resource management software HRMS
  • Oracle TaleoHOT
  • Workforce management software
  • Microsoft ProjectHOT
  • Microsoft SharePointHOT
  • Microsoft Teams
  • Oracle Primavera Enterprise Project Portfolio ManagementHOT
  • Inventory software
  • Google DriveHOT
  • Microsoft OfficeHOT
  • Google AdWordsHOT
  • HubSpot softwareHOT
  • Marketo Marketing AutomationHOT
 Finance accounting and enterprise resource planning ERP software
  • Sage 50 Accounting
  • Tax software
  • Microsoft DynamicsHOT
  • Microsoft Dynamics GPHOT
  • NetSuite ERPHOT
  • Oracle Fusion ApplicationsHOT
  • Oracle HyperionHOT
  • Oracle JD Edwards EnterpriseOneHOT
  • Oracle PeopleSoftHOT
  • Oracle PeopleSoft FinancialsHOT
  • SAPHOT
  • SAP Business ObjectsHOT
  • Delphi Discovery
  • Delphi Technology
  • Oracle E-Business Suite Financials
 Content authoring and editing software
  • Adobe Systems Adobe Creative CloudHOT
  • Adobe Systems Adobe Flash
  • Microsoft VisioHOT
  • SmugMug FlickrHOT
  • YouTubeHOT
  • Google DocsHOT
  • Microsoft WordHOT
  • Apple Keynote
  • Google Slides
  • Microsoft PowerPointHOT
  • Poll Everywhere
  • FacebookHOT
  • Google Sites
  • LinkedInHOT
  • Social media sitesHOT
  • Contact management software
  • Scheduling software
  • Microsoft ExcelHOT
  • Microsoft Publisher
 Content management software
  • Adobe Systems Adobe AcrobatHOT
  • Dropbox
 Data management and query software
  • Avidian Technologies Prophet
  • Blackbaud The Raiser's Edge
  • Eden Sales Manager
  • HEAT Software GoldMine
  • Maximizer Software Maximizer Enterprise
  • NetSuite NetCRM
  • Oracle Eloqua
  • Sage ACT!
  • Salesforce softwareHOT
  • Salesforce.com Salesforce CRM
  • Software on Sailboats Desktop Sales Manager
  • Vanguard Software Vanguard Sales Manager
  • Teradata DatabaseHOT
  • SAP BusinessObjects Crystal Reports
  • SAP Crystal ReportsHOT
  • Airtable
  • Data entry softwareHOT
  • FileMaker Pro
  • Microsoft AccessHOT
  • Microsoft SQL ServerHOT
  • Oracle softwareHOT
  • Structured query language SQLHOT
  • YardiHOT
  • Google AnalyticsHOT
  • LexisNexis
  • IBM Cognos ImpromptuHOT
  • MicroStrategyHOT
  • Oracle Business Intelligence Enterprise EditionHOT
  • Qlik Tech QlikViewHOT
  • TableauHOT
 Development software
  • Adobe Systems Adobe ActionScript
  • Eclipse IDEHOT
  • Microsoft AzureHOT
  • Microsoft Visual BasicHOT
  • Microsoft Visual Basic for Applications VBAHOT
  • RHOT
  • Hypertext markup language HTMLHOT
 Industry specific software
  • Bentley MicroStationHOT
  • IBM SPSS StatisticsHOT
  • MinitabHOT
  • SASHOT
 Network applications software
  • Eko
  • Web browser software
 Information exchange software
  • IBM NotesHOT
  • Microsoft ExchangeHOT
  • Microsoft OutlookHOT
  • Google Meet
  • LogMeIn GoToMeeting
  • Zoom
  • Geographic information system GIS softwareHOT
 System management software
  • IBM Power Systems software
  • Splunk EnterpriseHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Unknown
 Product/Equipment
  • IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i -v2
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • HP Advanced Sales Certified - Retail Point of Sale [2014]
    3000 Hanover Street, Palo Alto, CA 94304-1185

  • SAP Certified Application Associate - Order Fulfillment with SAP ERP 6.0 EHP5
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • SAP Certified Application Associate - Sales and Distribution, ERP 6.0 EhP6
    3999 West Chester Pike, Newtown Square, PA 19073888-227-1727

  • IBM Certified Associate - Security Trusteer Fraud Protection
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • HPE Sales Certified - Information Governance Solutions [2016]
    3000 Hanover Street, Palo Alto, CA 94304-1185

  • IBM Certified Specialist - Retail Store Solutions: Windows Technical Solutions
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • Oracle iStore 12 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Global Trade Management 6 Essemtials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Point-of-Service Technical Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Predictive Application Server 13 Configuration Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Demand Forecasting 13.3 Functional Implementer Certified Implementation Specialist
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • IBM Certified Administrator - IBM PureData System for Transactions
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

  • Enterprise System Design Associate 10.1
    380 New York Street Redlands, CA 92373

  • Oracle E-Business Suite (EBS) R12 Project Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Fusion Distributed Order Orchestration 2014 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Fusion CRM: Sales 2014 Implementation Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Fusion CRM: Sales 11g Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Social Relationship Management Cloud Service 2014 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Communications Order and Service Management Server 7 Implementation Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Merchandising System 13.2 Foundation Functional Implementer Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Merchandise Planning and Optimization 13.3 Implementation
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Price Management 13.2 Functional Implementer Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Retail Store Inventory Management 13.2 Functional Implementer Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • Oracle Utilities Customer Care and Billing 2 Essentials
    500 Oracle Parkway, Redwood Shores, CA 94065800-833-3536

  • IBM Certified Implementation Professional - DemandTec Price Optimization V13.x
    1133 Westchester Avenue White Plains, NY 10604404-238-1234 (outside U.S.)

 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Peirce College
Jobs
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