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11-9151.00 - Social and Community Service Managers


Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
138,500
Estimate
Forecasted Employment
151,700
Estimate
Change in Employment
+13,200
Estimate
Change in Employment %
+9.5%
Estimate
Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Research and analyze member or community needs to determine program directions and goals.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Implement and evaluate staff, volunteer, or community training programs.
Supplemental
  • Represent organizations in relations with governmental and media institutions.
  • Plan and administer budgets for programs, equipment, and support services.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Direct fundraising activities and the preparation of public relations materials.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Customer and Personal Service
  • 92%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management
  • 87%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 English Language
  • 86%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Psychology
  • 81%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Education and Training
  • 78%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Personnel and Human Resources
  • 75%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Therapy and Counseling
  • 74%
    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
 Public Safety and Security
  • 69%
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 Clerical
  • 69%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Sociology and Anthropology
  • 68%
    Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
 Mathematics
  • 67%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Computers and Electronics
  • 66%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Law and Government
  • 63%
    Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 Communications and Media
  • 60%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Economics and Accounting
  • 56%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Telecommunications
  • 50%
    Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Personal communication devices
  • Multi-line telephone systems
 Computers
  • Laptop computers
  • Desktop computers
  • Personal computers
 Calculating machines and accessories
  • 10-key calculators
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • Microsoft ProjectHOT
  • Corel WordPerfect Office Suite
  • Microsoft OfficeHOT
 Finance accounting and enterprise resource planning ERP software
  • Financial accounting software
  • Microsoft DynamicsHOT
 Content authoring and editing software
  • Microsoft WordHOT
  • Microsoft PowerPointHOT
  • Presentation software
  • Corel QuattroPro
  • IBM Lotus 1-2-3
  • Microsoft ExcelHOT
  • Microsoft Publisher
 Data management and query software
  • Blackbaud The Raiser's Edge
  • Oracle Reports
  • Client information databases
  • FileMaker Pro
  • Microsoft AccessHOT
  • Microsoft Visual FoxPro
 Industry specific software
  • Healthcare common procedure coding system HCPCSHOT
  • PointClickCare HER
 Network applications software
  • Web browser software
 Information exchange software
  • Microsoft OutlookHOT
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
 Specialty
 Advanced
 Core
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Peirce College
 Programs
Jobs
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Jobs related to this career may be found on Indeed.com or on the Google Job Search page.