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Career Details

Career Details

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11-9179.02 - Spa Managers


Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.


Key Facts
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Bright Outlook
Career Details
Green Job
Career Details
Current Employment
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Forecasted Employment
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Change in Employment
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Change in Employment %
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Tasks
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Tasks
The tasks listed below can be performed to prepare you for a career in this field.
Core
  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Plan or direct spa services and programs.
  • Train staff in the use or sale of products, programs, or activities.
  • Assess employee performance and suggest ways to improve work.
  • Check spa equipment to ensure proper functioning.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Develop staff service or retail goals and guide staff in goal achievement.
  • Establish spa budgets and financial goals.
  • Inventory products and order new supplies.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Recruit, interview, or hire employees.
  • Respond to customer inquiries or complaints.
  • Schedule staff or supervise scheduling.
  • Verify staff credentials, such as educational and certification requirements.
  • Develop or implement marketing strategies.
  • Direct facility maintenance or repair.
  • Maintain client databases.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Schedule guest appointments.
  • Sell products, services, or memberships.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Knowledge
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Knowledge

The items listed below are organized into sections that contain knowledge useful for pursuing a career in this field. Each section also contains a "Percentage of Importance" statistic that shows how relevant an item is to the occupation.
 Clerical
  • 88%
    Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 Customer and Personal Service
  • 86%
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management
  • 84%
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 English Language
  • 78%
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Education and Training
  • 73%
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 Personnel and Human Resources
  • 71%
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 Sales and Marketing
  • 69%
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Mathematics
  • 68%
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 Economics and Accounting
  • 64%
    Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 Psychology
  • 57%
    Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 Communications and Media
  • 56%
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 Computers and Electronics
  • 51%
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 Therapy and Counseling
  • 51%
    Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Tools
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Tools
The tools listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Personal communication devices
  • Multi-line telephone systems
 Computers
  • Payment processing terminals
  • Desktop computers
  • Personal computers
  • Tablet computers
 Duplicating machines
  • Laser facsimile machines
 Calculating machines and accessories
  • Electronic cash registers
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Technology
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Technology
The technologies listed below include machines, equipment, tools, and software that is useful for individuals who are interested in this career.
 Business function specific software
  • Elite Software Elite Salon & Spa Payroll
  • Oracle TaleoHOT
  • Microsoft OfficeHOT
 Content authoring and editing software
  • YouTubeHOT
  • Microsoft WordHOT
  • Microsoft PowerPointHOT
  • FacebookHOT
  • Microsoft ExcelHOT
 Data management and query software
  • Bizlink Salon Manager
  • Booker Software SpaBooker
  • CRIMPERS Management Software CRIMPERS Salon Software
  • CSI Software Spa Management
  • ClienTrak!
  • DaySmart Software Salon Iris
  • Elite Software Elite Salon & Spa Management
  • Envision Salon
  • Floydware Rosy
  • Innovative Business Computer Solutions Spa/Salon Manager
  • Leprechaun Spa and Salon Software
  • MIKAL SMS
  • MINDBODY
  • ManageMySpa
  • Milano Spa
  • Millennium SpaSalon
  • Neill Technologies SpaBiz
  • PAR Technology SpaSoft
  • ProSolutions Software Transcend
  • Rogers Software Development SuperSalon
  • Shortcuts Software Shortcuts Spa
  • SpaGuru
  • Syntec Systems Insight
  • intelligenz Solutions intelliSpa
 Industry specific software
  • TouchSuite Salon
 Network applications software
  • Web browser software
 Information exchange software
  • Microsoft OutlookHOT
  • Twitter
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Certifications
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Certifications
The certifications listed below are useful to pursue if you are interested in a career in this field.
No specific certifications are listed for this career
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Licensing
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Licensing
The licensing information below is organized into sections and is useful for pursuing if you are interested in a career in this field.
No specific licensing information is listed for this occupation in the area you have selected.
All data sourced from US Department of Labor, Employment & Training Administration O*Net Database.
Related Programs
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Programs related to this career, offered by participating institution(s), are listed below.

Clicking on the Degree programs in the list below will take you away from the Careers page.
INSTITUTION
PROGRAMS
Peirce College
 Programs
Jobs
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Jobs related to this career may be found on Indeed.com or on the Google Job Search page.