Program Details
Program Details

Program Details

Certificate of Proficiency Quality Service Management

Certificate of Proficiency
Peirce College

The Certificate of Proficiency in Quality Service Management is the second of two stackable certificates within the A.S. in Leadership Development program and is intended for an employee new to organizational leadership or the employee ready to progress to a supervisory role.� The included course will teach students the concepts of Emotional Intelligence, supervisory fundamentals, techniques to lead people, how to address issues, process management, exposure to CRM (customer relationship management), and math skills for the workplace. Completion of the Certificate of Proficiency in Customer Experience is a prerequisite, and successful students of both certificates may progress to the Associate of Science in Leadership Development degree.

Outcomes

Upon successful completion of this program, graduates will be able to: Identify and use fundamental skill sets necessary for academic and professional success. Explain key elements of successful customer service. Demonstrate the ability to work and communicate effectively with others. Understand the importance of one's role to the success of the organization. Learn to manage interpersonal relationships thoughtfully and productively. Demonstrate ability to work effectively with others by leading, negotiating, and collaborating as a team. Facilitate and assess effective process and change management. Use appropriate strategies and solutions for dealing with unexpected conflicts and differences in order to maintain a productive workflow. Display a basic understanding of budget creation and management.


Program Overview & Guidance
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Program Web Page
Click here for details
External Link
Delivery Mode
In-Person
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Delivery Mode
Online
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Delivery Mode
Hybrid
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Program Guidance Element What You Need to Know
Considerations for Selecting Degree
Considerations When Selecting Courses

  • Create a schedule for all required courses, pay attention to prerequisites and when courses are offered, complete your first math and English courses in your first year
  • Connect with an advisor at your community college and Peirce College within your first year via College Connect
Program Requirements Beyond Specific Courses
Doing More With Your Degree
Program Successes & Highlights
Program Credit Requirements
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The table below provides the requirements to complete this program. If you have an account and have created a Portfolio, the table includes the "Applied Credits" column. This column shows how the credits you earned based on the experiences you entered may be applied to satisfy these requirements. You can find schools where you can take courses that will transfer and apply to this degree using the Where Can I Find An Equivalent Course feature in the Transfer Tools menu.

Please note that some courses may count towards more than one requirement such as meeting a general education requirement and a major specific requirement. The course will be listed under the first matching requirement. Please contact the institution with questions.

The program map provided below is an estimate based on courses identified as a result of reviewing your portfolio and the requirements for the selected program.

A formal determination of credits awarded for your prior learning and their applicability to the degree requirements can only be made by the institution. The formal determination and resulting map may reflect higher or lower number of credits to be completed to achieve this program.
Requirements
Required Credits
Certificate of Proficiency Quality Service Management
31
Cert Quality Srvc Mgt
31
This requires a minimum GPA of 2
Cert Quality Srvc Mgt Requirements
31
PRC100/PRC101
3
Earn 3 credits: Complete the following
Earn 3 credits: Use the following rules
Complete the following
Use the following rules
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
OR
Complete courses from the following Course:
Application Software Fund
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Intercultural Comm
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
English Composition
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Intro to College Math
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Essentials of Cust Serv
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Emotional Intel in Wrk Pl
3
Earn 3 credits: Complete the following
Earn 3 credits: Use the following rules
Complete courses from the following Course list:
AND
Complete the following
Use the following rules
A minimum grade of C must be earned for courses in this requirement.
OR
A minimum grade of C must be earned for courses in this requirement.
Intro to Super and Mgt
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Process Management
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Intro to Psychology
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
What If I Have An Associate Degree Or Credit For Prior Learning?
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Transfer Guidance Element What You Need to Know
Associate Transfer Degree Completion

Completion of Associate Degree Concurrent with High School
Credit for Prior Learning Yes. Students can earn credit for college-level knowledge acquired outside the classroom, including professional and military training, credit-by-exam, professional certifications and licenses, as well as college courses.
Did You Know That...
  • Completing your Associate transfer degree post-high school satisfies all lower division general education requirements and increases the chance of completing your bachelor's degree?
  • Exceeding 3 years or 90 credits at your community college means you may have exhausted your financial aid at that college and have limited your future financial aid at: Peirce College
College Level Information
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Transfer Center
Visit our transfer site for more information
External Link
Transfer Admission Application
Transfer Students - Apply Here
External Link
Transfer Student Aid
Financial Aid for Transfer Students
External Link
Number of Transfer Students
268
Percent of Accepted Transfer Students
100% of transfer students werre accepted as we are an open admission school.
College Fit Guidance What You Need to Know
Is This College Right For Me? Peirce College understands the needs of adults better than any other college or university in Philadelphia. Our advisors, counselors and faculty take the time to know you and understand your unique needs and goals so we can help you finish your degree, advance your career and transform your life.
Transfer Student Catalog Year Catalog year determined by first semester of attendance
First Year Student Catalog Year Catalog year determined by first semester of attendance
Applying for Guaranteed Admissions
Careers Where This Degree Applies
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O*Net Code Name Description Parent
11-3012.00Administrative Services ManagersPlan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.Management Occupations
43-1011.00First-Line Supervisors of Office and Administrative Support WorkersDirectly supervise and coordinate the activities of clerical and administrative support workers.Office and Administrative Support Occupations
Cost To Complete
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This section provides you with a very high-level estimate of your costs and is purely intended as a guide. You should consult the institution via College Connect to get a more detailed estimate based on the totality of your circumstances. The selections below are based on information gathered from your Profile and the estimated costs are calculated based on the 31 credits remaining to be completed

As a resident of Pennsylvania, you may also be eligible for a PA State Grant (PHEAA) -- contact the Student Financial Services office for additional details.
Please select the "Cumulative Months of Service" that determine your Post 9/11 GI Bill benefits.
PELL Grant Eligibility
Are you eligible for the PELL Grant?
Your household size should include yourself, your spouse (if married), your children, and other dependents.
Please enter the income level for you (or your household).
Add the Household Size and Income Level to your Profile.
Employer Tuition Discounts
Great! You may be eligible for approximately $3,720 (20% discount per credit) in Employer benefits.
Add the Participating Corporation to your Profile.
PHEAA EAP Eligibility
Are you eligible for the Pennsylvania Higher Education Assistance Agency (PHEAA) Education Assistance Program (EAP)?
Add the Pennsylvania National Guard Commitment to your Profile.
Estimated Cost for the Certificate of Proficiency Quality Service Management at Peirce College
These costs are based on an estimated 2 semesters or 1 years remaining to complete this degree (assuming a full-time load of 16 hours per semester)
Category Cost Basis Cost (To You) Estimated Benefits Net Cost Notes
Tuition $600 Per Credit $18,600 $3,720 $14,880 $1800 Per 3-credit-hour class
Fees
Service Fee $330 Per Semester $660 0 $660 This fee is charged at a rate of $165 per session.
*Please note that the above estimated costs do not include all Federal, State or other financial aid, grants, scholarships, etc. for which you may qualify. All such aid could substantially reduce these costs.
Tuition & Fee Notes:
  • Additional Fees as applicable
    • $75 - Application fee for Graduation. Required of all students. Students using Montgomery GI Bill will have fee covered by their benefits
    • $200 - Peirce College Test Out fee per course.
    • $350 - Credit for Work Experience fee per course.
    • $350 - Credit for Portfolio Assessment fee per course
    • $18 - Associate Business Program Assessment Fee
    • $36 - Bachelor's Business Program Assessment Test
Payment Options:
  • Student Loans - Please complete your FAFSA and contact the Student Financial Student Services office (sfs@peirce.edu or 215-670-9600) for eligibility and other loan options. You can use this Loan Calculator to explore loan payment options.
  • Tuition Reimbursement - Even if your employer is not a Peirce College corporate partner, please check with your employer on specific tuition reimbursement benefits to assist in funding your education.
  • Payment Plan - Peirce offers flexible payment plans. Please contact the Student Billing Office (billing1@peirce.edu).
Other Financial Aid to Pay for College:
  • You may be eligible for additional financial aid from Federal, State, and Local sources. Military education benefits are not considered in determining eligibility for federal financial aid. Everyone is therefore encouraged to apply for federal financial aid by submitting the Free Application for Federal Student Aid (FAFSA), because many will qualify for additional educational funds like Pell Grants, worth over $5,500/yr.