Program Details
Program Details

Program Details

Certificate of Proficiency Client Services

Certificate of Proficiency
Peirce College

The Certificate of Proficiency is the first of two stackable certificates and is for the employee who engages clients or customers, often as the first point of contact.� The 16 credits include courses that will help build outlook resiliency, technology fundamentals, writing, and intercultural communications.� Students may complete this certificate and continue on to the Certificate of Proficiency in Quality Service Management and/or Associate of Science in Leadership Development degree.

Outcomes

Upon successful completion of this program, graduates will be able to: Identify and use fundamental skill sets necessary for academic and professional success. Explain key elements of successful customer service. Demonstrate the ability to work and communicate effectively with others. Understand the importance of one's role to the success of the organization.


Program Credit Requirements
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The table below provides the requirements to complete this program. If you have an account and have created a Portfolio, the table includes the "Applied Credits" column. This column shows how the credits you earned based on the experiences you entered may be applied to satisfy these requirements. You can find schools where you can take courses that will transfer and apply to this degree using the Where Can I Find An Equivalent Course feature in the Transfer Tools menu.

Please note that some courses may count towards more than one requirement such as meeting a general education requirement and a major specific requirement. The course will be listed under the first matching requirement. Please contact the institution with questions.

The program map provided below is an estimate based on courses identified as a result of reviewing your portfolio and the requirements for the selected program.

A formal determination of credits awarded for your prior learning and their applicability to the degree requirements can only be made by the institution. The formal determination and resulting map may reflect higher or lower number of credits to be completed to achieve this program.
Requirements
Required Credits
Certificate of Proficiency Client Services
16
Cert in Client Services
16
This requires a minimum GPA of 2
Cert in Client Services Requirements
16
PRC100/PRC101
3
Earn 3 credits: Complete the following
Earn 3 credits: Use the following rules
Complete the following
Use the following rules
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
OR
Complete courses from the following Course:
Application Software Fund
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Intercultural Comm
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
English Composition
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Essentials of Cust Serv
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Orgs and People
3
Complete courses from the following Course:
AND
A minimum grade of C must be earned for courses in this requirement.
Program Overview & Guidance
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Program Web Page
Click here for details
External Link
Delivery Mode
In-Person
Check Course Schedules
Delivery Mode
Online
Check Course Schedules
Delivery Mode
Hybrid
Check Course Schedules
On Completion You Are Ready For
Credential
Certificate of Proficiency Quality Service Management
Link
Program Guidance Element What You Need to Know
Considerations for Selecting Degree
Considerations When Selecting Courses

  • Create a schedule for all required courses, pay attention to prerequisites and when courses are offered, complete your first math and English courses in your first year
  • Connect with an advisor at your community college and Peirce College within your first year via College Connect
Program Requirements Beyond Specific Courses
Doing More With Your Degree
Program Successes & Highlights
What If I Have An Associate Degree Or Credit For Prior Learning?
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Transfer Guidance Element What You Need to Know
Associate Transfer Degree Completion

Completion of Associate Degree Concurrent with High School
Credit for Prior Learning Yes. Students can earn credit for college-level knowledge acquired outside the classroom, including professional and military training, credit-by-exam, professional certifications and licenses, as well as college courses.
Did You Know That...
  • Completing your Associate transfer degree post-high school satisfies all lower division general education requirements and increases the chance of completing your bachelor's degree?
  • Exceeding 3 years or 90 credits at your community college means you may have exhausted your financial aid at that college and have limited your future financial aid at: Peirce College
College Level Information
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Transfer Center
Visit our transfer site for more information
External Link
Transfer Admission Application
Transfer Students - Apply Here
External Link
Transfer Student Aid
Financial Aid for Transfer Students
External Link
Number of Transfer Students
268
Percent of Accepted Transfer Students
100% of transfer students werre accepted as we are an open admission school.
College Fit Guidance What You Need to Know
Is This College Right For Me? Peirce College understands the needs of adults better than any other college or university in Philadelphia. Our advisors, counselors and faculty take the time to know you and understand your unique needs and goals so we can help you finish your degree, advance your career and transform your life.
Transfer Student Catalog Year Catalog year determined by first semester of attendance
First Year Student Catalog Year Catalog year determined by first semester of attendance
Applying for Guaranteed Admissions
Careers Where This Degree Applies
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O*Net Code Name Description Parent
11-3012.00Administrative Services ManagersPlan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.Management Occupations
43-1011.00First-Line Supervisors of Office and Administrative Support WorkersDirectly supervise and coordinate the activities of clerical and administrative support workers.Office and Administrative Support Occupations